I think that ray the front desk receptionist was awesome. Very accommodating, mvery honest, and trustworthy, meet all my needs, he went above and beyond to accommodate my family’s needs as well truly an amazing personal with great people skills he is not a five star work but a five diamond worker.
Aurelio
april 2024
Good Points: * The room was nice, and the staff were friendly. * I appreciated the gym and the assistance I received from Ana, who resolved some billing issues for me. * When a strange odour occurred in my room, the staff promptly offered me another room, which I greatly appreciated. * The hotel arranged a Hollywood Tour, which was great, but for other tour options, guests had to make arrangements independently.
Stark
december 2024
clean room had decent view
Craig
juni 2024
When I arrived, I asked about any AX benefits or hotel rewards. While I am a member of your rewards program, admittedly, I'm not a very active member. Even though this was the case, the gentleman who checked me in kindly moved me to a higher floor with a fantastic view. It really made a difference in my stay. Thank you!
Kiku
september 2024
Really loved the staff Julie. She was so friendly and just made the experience so nice for our family of 12. However staff front desk Paula was horrible and condescending. I had to speak to the manager. Very nice place to spend the holiday. I wish they had more staff at the market place because they were short on staff and it was where most people had food order. There were only 2 staff so long line.
Gloria
december 2024
The hotel location is quite nice
Mohamed
oktober 2023
Wonderful hotel! It is on the pricey side, but well worth it! I travel a LOT and this hotel was definitely one of the best if not THE best. The location is amazing, the staff were so kind and helpful, and we were able to check in a couple hours early at no extra cost due to the room being unoccupied the night before. It appeared very clean in the entire hotel and had a café in the lobby. I highly recommend this hotel. The location was perfect as well.
Heather
juli 2024
Lovely hotel with great decor. Very comfortable beds. Great food served - Lucy in the coffee shop was brilliant and made our stay perfect! Arginet from cleaning services was also super friendly and made us feel at home.
Babar
februari 2024
We had a corner room on a high floor, and the view was amazing! We loved it. The room was quite nice, and the bed was very comfortable. We also enjoyed riding the swan paddle boats. The hotel is also in a great location, and walking distance to many great restaurants and shops.
Janet
juli 2023
The best thing about this hotel is definitely the view. The harbour view was amazing. The room itself is very comfortable, modern and clean. Right next to the hotel you have a private swimming pool and jacuzzi, which definitely makes your stay even better. All the staff were very kind and helpful. In general awesome stay!
Matěj
augusti 2023